Ambivalent feelings about organizational change under NPM
View Emonet XII Paper Presentation “Ambivalent feelings about organizational change under NPM” by Sai (2020) now.
Live Paper Discussion Session Time: Thursday, 9th July 2020, UTC 10:00
Zoom Meeting ID: 989 2740 3326
Author:
Linna Sai, Huddersfield Business School, United Kingdom
Abstract:
This paper uses the concept of ‘emotional ambivalence’, to explore the complex emotions experienced by organizational members under New Public Management (NPM). It is based on an in-depth case study of an English housing association. Twenty-one semi-structured interviews were conducted across hierarchical levels and organizational documents and research fieldnotes were analyzed using thematic and narrative methods. A key conclusion of this paper is that the emotions experienced by organizational members during organizational change are inherently ambivalent. It is also argued that engaging with organizational members who experience ambivalent emotions in response to change offers an important resource which can be utilized by change managers.
Contact:
Linna Sai, l.sai@hud.ac.uk