Effects of authentic and inauthentic emotion expression in response to abusive supervision
View Emonet XII Paper Presentation “Effects of authentic and inauthentic emotion expression in response to abusive supervision” by Rafferty, Troth, & Jordan (2020) now.
Live Paper Discussion Session Time: Wednesday, 8th July 2020, UTC 12:00
Zoom Meeting ID: 960 8578 3384
Authors:
Alannah E. Rafferty, Griffith University, Australia
Ashlea C. Troth, Griffith University, Australia
Peter J. Jordan, Griffith University, Australia
Abstract:
Abusive supervision is an emotional experience with negative impacts for employee performance. Using an emotional labour framework, we argue that abused employees will vary their expression of authentic and fake anger and joy as a result of their experience of being abused. We also propose that abusive supervision has an indirect negative influence on task proficiency and task adaptivity via its impact on employees’ authentic and fake expressions of anger and joy. Conducting a four-wave study with 502 employees, our study highlights the need to consider the impact of different authentic and fake discrete emotional responses to abusive supervision.
Contact:
Alannah E. Rafferty, a.rafferty@griffith.edu.au
Ashlea C. Troth, a.troth@griffith.edu.au
Peter J. Jordan, peter.jordan@griffith.edu.au