Revisiting Joseph and Newman: Specifying the role of emotional labor in the cascading model of emotional intelligence
View Emonet XII Paper Presentation “Revisiting Joseph and Newman: Specifying the role of emotional labor in the cascading model of emotional intelligence” by McCleskey, Berrios, & Gruda (2020) now.
Live Paper Discussion Session Time: Wednesday, 8th July 2020, UTC 14:00
Zoom Meeting ID: 975 9987 6544
Authors:
Jim McCleskey, Western Governors University, United States
Raul Berrios, Universidad de Santiago de Chile, Chile
Dritjon Gruda, National University of Ireland, Maynooth, Ireland
Abstract:
We conducted a study in a sample of 302 organizational leaders and entrepreneurs examining the relationship between emotional intelligence (EI), leadership effectiveness and emotional labor (EL) strategies. We analyse the data based on the Cascading Model of EI (CMEI) and introduce the role of situational demands and emotional labor strategies. We confirm the efficacy of the CMEI and further explain the role of EL as a boundary condition for EI and organizational outcomes. We offer a brief suggestion for additional research.
Practitioner Points
• Emotional abilities matter for effective leaders
• Emotional intelligence predicts leadership effectiveness
• Emotional labor context changes the extent to which emotional intelligence predicts leadership effectiveness
• Personality and other known covariates impact the emotional intelligence – leader effectiveness relationship
Contact:
Jim McCleskey, jim.mccleskey@hotmail.com
Raul Berrios, raul.berrios@usach.cl
Dritjon Gruda, jon.gruda@mu.ie