The group matters: Linking group identification and intergroup conflict to emotional labour strategies
View Emonet XII Paper Presentation “The group matters: Linking group identification and intergroup conflict to emotional labour strategies” by Nedeljkovic, Gracia, Martínez-Tur, Hidalgo, & Salvador (2020) now.
Live Paper Discussion Session Time: Wednesday, 8th July 2020, UTC 14:00
Zoom Meeting ID: 975 9987 6544
Authors:
Dragana Nedeljkovic, University of Valencia, Spain
Esther Gracia, University of Valencia, Spain
Vicente Martínez-Tur, University of Valencia, Spain
Vanesa Hidalgo, Universidad of Zaragoza, Spain
Alicia Salvador, University of Valencia, Spain
Abstract:
The main goal of this study is to determine whether group identification is related to the choice of emotion labour strategies in intergroup conflict vs. no intergroup conflict situations. The hypotheses were tested using a between-subjects experimental design with a sample of 141 participants distributed in 48 groups of three members each. Of them, 28 groups were subject to an intergroup conflict (experimental condition). Results confirmed the negative relationship between group identification and surface acting and showed a significant positive relationship between group identification and deep acting. Moreover, intergroup conflict increases the use of emotional labour strategies and moderates the relationship between group identification and deep acting.
Contact:
Dragana Nedeljkovic, drane@alumni.uv.es
Esther Gracia, Esther.Gracia@uv.es
Vicente Martínez-Tur, vicente.martinez-tur@uv.es
Vanesa Hidalgo, vhidalgo@unizar.es
Alicia Salvador, Alicia.Salvador@uv.es